Frequently Asked Questions

HOW DO I DETERMINE MY BALANCE?
Dial #MAS on your Movida phone. You will hear a busy signal. Hang up and a text message showing your balance will be sent to your phone. You can also dial 816-303-0625 for information.

HOW MUCH DOES THE SERVICE COST?
Refer to our rates section by hovering here.

IS LONG DISTANCE INCLUDED?
Yes, nationwide long distance calls are included, including Puerto Rico and the U.S. Virgin Islands.

HOW MUCH ARE CALLS TO MEXICO?
For information on International Rates click here.

HOW ABOUT OTHER COUNTRIES?
Movida has many attractive rates to call many Latin American countries. For information on International Rates clicking here.

HOW LONG DOES IT TAKE TO ACTIVATE A PHONE?
Activating a Movida phone only takes about 5 minutes through a toll free phone call. It is a live call with a bilingual and friendly agent that will guide you through the activation process.

WHICH NETWORK DOES MOVIDA USE?
Movida uses the all-digital Sprint PCS Network.

HOW DO I ACTIVATE MY PHONE?
The phone is activated by calling Customer Service from another phone at 1-877-3 MOVIDA (as noted on the back of the phone package).

HOW DO I TOP-UP MY MOVIDA PHONE?
Customers can purchase Movida PIN codes at authorized dealers click here for details.

HOW LONG BEFORE THE MINUTES IN MY ACCOUNT EXPIRE?
Depends on what plan you are on. Hover here for details.

HOW MUCH ARE TEXT MESSAGES?
Text messaging rates depend on the Movida plan that you are enrolled in. Click here for details.

ARE INCOMING CALLS FREE?
As with most wireless carriers, incoming calls are charged at the same rate as outgoing calls.